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Visiting The Vet During The Pandemic

Visiting The Vet During The Pandemic


The health and wellbeing of our clients, their pets, our staff, and the community is always our top priority, so we would like to provide you with an update on how to safely access our animal health services during the COVID-19 (coronavirus) outbreak and what you can do to help us minimise the risk of transmission.


  • We politely ask that anyone who is feeling unwell with cold or flu-like symptoms, please refrain from coming into the clinic and call us to discuss their pet’s health issue.
  • To minimise the risk of transmission, if possible, please limit the number of people coming in with a pet (or pets) to one person per visit.
  • We ask that anyone who has been in direct contact with a confirmed COVID-19 case also call ahead to discuss their pet’s visit. We will either arrange an alternate appointment date or ask that another person brings your pet to see us.
  • If you are not comfortable coming into the clinic, please call and speak with one of our nursing team who will be able to work out the best way for us to see to your pet.
  • Telemedicine appointments are available to existing clients for non-urgent problems, call us for more information.
  • We kindly ask that payments are either made over the phone, via contactless payment or card. Where possible we ask that cash is avoided.
  • If required, please ensure that you are stocked with at least two weeks’ worth of medication. Call us if you need more, so we can arrange this for you.
  • For pets with ongoing medical conditions, we may be able to conduct a phone consult to prescribe medications or alter doses of medications without a physical exam.
  • Please keep 1.5 metres away from receptionists and vets and other clients.
  • We may ask a nurse to hold your animal in the consulting room rather than yourself.

We have also had some queries about pets and COVID-19 we would like to address:

  • There is currently no evidence to suggest that dogs and cats can spread COVID-19, and only very limited evidence of pets testing positive to COVID-19.
  • The primary source of transmission of COVID-19 remains human-to-human contact, which is why handwashing is one of the best ways to protect yourself and your family from getting sick.
  • Cats and dogs do have their own form of coronavirus, but it cannot be transmitted to humans.
  • You should, however, always wash your hands before and after handling your pets or their food, which can help other pet-related illness from spreading.

Thank you for your support during this uncertain time. Stay safe and look after each other.